Partner Terms of Service

1. About These Terms

1.1.These Installer Terms of Service (“Terms”) govern access to and use of the SolarQuote.ae partner portal (the “Portal”) and the purchase and use of Lead Credits by solar installation companies and contractors (“you”, “Installer”).

1.2.The Portal is operated by SolarQuote.ae, a platform owned and operated by Velin Labs FZ-LLC, a company registered in the United Arab Emirates with commercial license number 17006134 (“SolarQuote”, “we”, “us”, “our”).

1.3. By creating a Portal account, accessing the Portal, or purchasing Lead Credits, you confirm that you have read, understood, and agree to be bound by these Terms on behalf of the company you represent, and that you are authorised to bind that company.

1.4. If you do not agree to these Terms, you must not access the Portal or purchase Lead Credits.

2. Definitions

• “Customer” means a person or business in the United Arab Emirates who submits a quote request through SolarQuote.ae.
• “Lead” means the information submitted by a Customer through SolarQuote.ae, together with any derived estimates we display, made available for purchase through the Portal.
• “Lead Credit” or “Credit” means a non-monetary unit representing prepayment for our lead-generation services, redeemable solely to Unlock Leads through the Portal as described in Clause 6.
• “Unlock” means the action by which you confirm the purchase of a Lead, at which point the required number of Credits is deducted and the full Lead details (including Customer contact information) are revealed to you.
• “Customer Data” means any personal data of a Customer contained in a Lead or otherwise obtained through the Portal, including names, contact details, addresses, and property or consumption information.
• “PDPL” means UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, together with its executive regulations and any successor legislation.
• “Bad Lead” has the meaning given in Clause 9.
• “Serious Misconduct” has the meaning given in Clause 13.

3. Nature of Our Service

3.1. We provide marketing services. SolarQuote provides lead-generation and marketing services to Installers. We generate Customer enquiries through our own marketing activity and make those enquiries available to Installers through the Portal.

3.2. We are not a party to your contracts. We are not an agent, broker, distributor, sales representative, joint venturer, or partner of any Installer or Customer. Any quote, contract, or arrangement between you and a Customer is strictly between you and that Customer. We are not a party to it and assume no obligations or liability under it.

3.3. We do not sell, install, or maintain solar systems, and we do not provide engineering, regulatory, financial, or legal advice to Customers or Installers.

3.4. Nothing in these Terms creates any employment, agency, partnership, or fiduciary relationship between you and SolarQuote.

4. Eligibility and Ongoing Requirements

4.1. To access the Portal and purchase Leads, you must at all times:

• a. hold a valid UAE commercial or trade license permitting you to carry out solar installation activities;
• b. for Dubai residential Leads, be currently enrolled as a solar PV contractor under DEWA’s Shams Dubai programme (“DEWA-enrolled”);
• c. hold all permits, approvals, insurances, and qualifications required by applicable law and by the relevant utility or authority for the work you quote for; and
• d. provide accurate and current company, licensing, and contact information to us, and notify us within five (5) business days of any change, suspension, expiry, or revocation of any license or enrollment referred to above.

4.2. We may verify your licensing and enrollment status at onboarding and at any time thereafter, and may request supporting documentation. We may suspend your access to some or all Lead categories while any required license or enrollment is expired, suspended, or unverifiable.

4.3. You are solely responsible for your compliance with all applicable UAE federal and emirate-level laws and regulations, including utility regulations (such as Shams Dubai requirements in Dubai), consumer protection law, and tax law.

5. Account and Portal Access

5.1. One Portal account is permitted per legal entity. Account credentials may only be used by your authorised employees. You are responsible for all activity under your account.

5.2. You must keep credentials confidential and notify us immediately of any suspected unauthorised access.

5.3. You must not share, sell, sublicense, or transfer your account, Portal access, or any Lead to any third party, including affiliated companies or subcontractors, without our prior written consent.

6. Lead Credits

6.1. Purchase. Credits are purchased in advance through the Portal at the prices and pack sizes displayed at the time of purchase. Different Lead categories (for example, residential, commercial, or industrial) may require different numbers of Credits to Unlock, as displayed on each Lead before Unlock.

6.2. Prices. We may change Credit prices and the number of Credits required per Lead category at any time. Changes apply prospectively and do not affect Credits already purchased or Leads already Unlocked.

6.3. Expiry.Credits purchased under these Terms currently have no expiry date. We reserve the right to introduce a validity period for Credits in the future by giving at least sixty (60) days’ written notice; any validity period will apply only to Credits purchased after the change takes effect. Credits purchased before the change will remain unaffected.

6.4. No cash value; non-refundable. Credits have no cash value, are not transferable, and are non-refundable, except as expressly provided in Clause 9 (credit returns for Bad Leads) and Clause 14 (effect of termination). For clarity, no refund or credit return will be given because a Customer does not respond, does not proceed, chooses a competitor, or because you consider a Lead commercially unattractive.

6.5. Deduction. Credits are deducted when you confirm an Unlock. Once a Lead is Unlocked and Customer contact details are revealed, the Unlock cannot be reversed except through the Bad Lead process in Clause 9.

6.6. Nature of Credits — not e-money or stored value. Credits are advance payment for the marketing and lead-generation services described in Clause 3, in the form of pre-purchased Lead Unlocks. For the avoidance of doubt:

• a. Credits are not electronic money, stored value, a deposit, a digital wallet balance, a payment instrument, or any form of currency, and confer no monetary claim against us except as expressly provided in Clauses 9 and 14;
• b. Credits can be redeemed only against our own services (Lead Unlocks) within the Portal. They cannot be exchanged for cash, transferred to any other person or account, used to make payments to any third party, or used for any purpose outside the Portal;
• c. we do not hold client money or funds on your behalf. Amounts you pay for Credits are payment to us for services and become our property on receipt;
• d. no interest or return of any kind accrues on Credits or on amounts paid for Credits; and
• e. SolarQuote is not a bank, e-money institution, stored value facility provider, payment service provider, money transmitter, or other financial institution, and nothing in these Terms shall be construed as us providing any regulated financial service.

7. Leads and Lead Sharing

7.1. Leads are shared; no exclusivity.

• a. Each Lead may be sold to up to three (3) Installers, unless expressly labelled as exclusive in the Portal.
• b. Each quote request is a separate Lead. Where the same Customer submits or initiates a further quote request — including where the Customer returns to request additional quotes, relocates to a new property, was not satisfied with quotes previously received, or for any other reason seeks new quotes — that further request constitutes a new Lead, which may be sold to up to three (3) Installers. Those Installers may be the same as, overlap with, or differ from any Installers who purchased an earlier Lead relating to the same Customer or property.
• c. We may also make a Lead available to additional Installers where the Customer requests further quotes or where we reasonably determine, from the Customer’s conduct or communications, that the Customer is still actively seeking quotes.
• d. No exclusivity over Customers. Purchasing a Lead gives you no exclusive relationship with, or right over, any Customer, property, or project. You acknowledge that the same Customer may receive quotes from other Installers — through the platform (under this Clause 7.1) or entirely outside it — at any time.
• e. Speed and quality of response materially affect outcomes. We recommend contacting Customers promptly after Unlock.
• f. For clarity, none of the circumstances in this Clause 7.1 gives rise to any credit return, refund, or claim (see Clause 9.2).

7.2. Lead content. Each Lead contains information submitted by the Customer and may include derived estimates (such as estimated project value) calculated by us. Derived estimates are indicative tools only, are not statements by the Customer, and must not be relied on as accurate representations of project size, budget, or intent.

7.3. Contact window. Leads are time-sensitive. We recommend contacting Customers within 72 hours of Unlock. Lead age indicators shown in the Portal are provided for guidance only.

7.4. Permitted use. You may use a Lead solely to contact the Customer about, and to prepare and follow up a quote for, the solar project described in that Lead. All other use of Customer Data is prohibited (see Clause 11).

8. No Guarantees; Nature of Leads

8.1. You acknowledge and agree that:

• a. Lead quality and Customer intent vary by nature. A Lead is an enquiry, not a confirmed buyer;
• b. we do not and cannot guarantee that any Customer will respond to you, remain interested, accept any quote, proceed with any installation, or select you over another Installer;
• c. whether a Customer accepts or declines your quote depends on factors outside our control, including the quality, content, and price of your quote, your responsiveness, and the Customer’s own circumstances and preferences;
• d. we do not guarantee any minimum number, frequency, geographic distribution, or category of Leads; and
• e. we make no representation or warranty as to the accuracy or completeness of information submitted by Customers, and we are not obliged to verify it beyond the checks described in Clause 9.

8.2. Fees paid for Credits are payment for marketing and lead-generation services — namely, the generation and delivery of Customer enquiries — and are not contingent on any commercial outcome.

9. Lead Quality Review and Credit Returns

9.1. Bad Lead defined.A Lead is a “Bad Lead” only if, at the time of Unlock, one or more of the following applies:

• a. the phone number provided is invalid, disconnected, or unreachable (not merely unanswered);
• b. the email address provided is invalid or non-existent (not merely unresponsive);
• c. the contact details belong to a person with no knowledge of, and no connection to, the quote request;
• d. the Lead duplicates a Lead you Unlocked within the preceding thirty (30) days for the same Customer and the same property, and the Lead does not arise from a new quote request initiated by the Customer under Clause 7.1(b);
• e. the property is located outside the emirate(s) stated on the Lead card; or
• f. the Lead is demonstrably a test, spam, or fraudulent submission.

9.2. Not Bad Leads.For clarity, none of the following makes a Lead a Bad Lead: the Customer does not answer or return calls; the Customer has changed their mind or is “just researching”; the Customer received quotes from other Installers (on or off the platform); the project is smaller, larger, or otherwise different from the derived estimate; the Customer’s budget does not match your pricing; or the property proves technically unsuitable following survey.

9.3. Review process. To request a credit return, you must email info@solarquote.ae within seven (7) calendar days of Unlock, identifying the Lead concerned, stating the grounds under Clause 9.1, and providing reasonable supporting evidence (for example, call logs, bounce-back messages, or screenshots). Requests submitted after this window, or through any other channel, will not be reviewed. If we introduce an in-Portal review feature in the future, we may direct requests through the Portal instead by notice.

9.4. Investigation and remedy. We will investigate submitted Leads in good faith, which may include contacting the Customer. Our investigation and determination will be reasonable and final. If we determine a Lead is a Bad Lead, we will return the Credits deducted for that Lead to your account balance. Credit returns are the sole and exclusive remedy for Bad Leads; no cash refunds are given under this Clause.

9.5. Abuse. Submitting false or exaggerated Bad Lead claims, or a pattern of unfounded claims, constitutes Serious Misconduct under Clause 13.

10. Installer Conduct and Quote Standards

10.1. When contacting Customers and preparing quotes, you must:

• a. identify your company accurately and state that the Customer’s enquiry was received through SolarQuote.ae;
• b. contact Customers only through the channels they provided, at reasonable times, and without harassment, undue pressure, or excessive frequency;
• c. provide quotes that are professional, clear, itemised as appropriate, and accurate as to equipment, pricing, warranties, timelines, and expected regulatory steps;
• d. not make false, misleading, or unverifiable claims, including as to savings, payback periods, licensing, enrollment status, certifications, or affiliations;
• e. honour prices and terms stated in your quotes, subject only to changes genuinely arising from survey findings and clearly explained to the Customer;
• f. comply with UAE consumer protection law, including Federal Law No. 15 of 2020 and Cabinet Resolution No. 66 of 2023; and
• g. not disparage SolarQuote, other Installers, or Customers.

10.2. You are solely responsible for the accuracy of your quotes and the performance, quality, safety, and regulatory compliance of any installation or service you provide.

11. Customer Data Protection

11.1. Independent controller. Upon Unlock, you become an independent controller of the Customer Data in that Lead for the purposes of the PDPL. You are solely responsible for your own compliance with the PDPL and all applicable data protection laws in respect of that data.

11.2. Purpose limitation. You may process Customer Data solely to contact the Customer about, quote for, and (if engaged) deliver the solar project described in the Lead. Without limitation, you must not:

• a. add Customers to marketing lists, newsletters, or broadcast messaging without their separate, valid consent obtained by you;
• b. sell, rent, share, or disclose Customer Data to any third party (including affiliates, subcontractors acting outside the quoted project, or other lead platforms);
• c. use Customer Data to build databases, train models, or profile individuals beyond the quoted project; or
• d. retain Customer Data longer than necessary for the quoted project and any resulting engagement, or than applicable law requires.

11.3. Security. You must implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, or disclosure.

11.4. Requests and breaches. You must (a) promptly honour any Customer request to stop contact or delete their data, (b) notify us without undue delay, and in any event within seventy-two (72) hours, of any personal data breach affecting Customer Data received through the Portal, and (c) provide reasonable cooperation with any related investigation.

11.5. Breach of this Clause 11 constitutes Serious Misconduct under Clause 13.

12. Platform Integrity and Non-Circumvention

12.1. You must not:

• a. access, or attempt to access, Customer contact details other than by Unlocking a Lead through the Portal;
• b. scrape, crawl, copy, or extract Portal content, Lead data, or masked previews by any automated or manual means;
• c. use locked Lead previews to identify or contact Customers without Unlocking;
• d. interfere with, reverse-engineer, or circumvent any security or access-control feature of the Portal;
• e. create multiple accounts, or register under a different entity, to obtain additional free or promotional Credits or to evade suspension or removal; or
• f. encourage Customers to bypass the platform in a manner intended to evade these Terms.

12.2. Breach of this Clause 12 constitutes Serious Misconduct under Clause 13.

13. Quality Monitoring, Suspension and Removal

13.1. Monitoring. We may, from time to time, review the quality of Installer interactions originating from the platform. This may include reviewing quotes shared with us by Customers, collecting Customer feedback, and conducting periodic quality checks. You consent to Customers sharing your quotes and communications with us for this purpose.

13.2. Standards removal. If we reasonably determine that your quotes or Customer interactions fall below professional standards (including breach of Clause 10), we may, at our discretion and depending on severity: (a) issue a warning and require corrective action; (b) suspend your access to new Leads; or (c) remove you from the platform.

13.3. Serious Misconduct. “Serious Misconduct” means any of the following:

• a. fraud, dishonesty, or intentional misrepresentation toward Customers or SolarQuote, including misrepresenting licensing or DEWA enrollment status;
• b. harassment, threats, or abusive conduct toward Customers, SolarQuote staff, or other Installers;
• c. breach of Clause 11 (Customer Data Protection) or Clause 12 (Platform Integrity);
• d. operating without, or continuing to accept Leads after losing, a required license or enrollment;
• e. submitting false Bad Lead claims or fabricated evidence;
• f. repeated, substantiated Customer complaints of misleading sales practices; or
• g. any conduct that, in our reasonable opinion, causes or is likely to cause material harm to Customers, other Installers, or the reputation of the platform.

13.4. We may suspend Portal access immediately, pending investigation, where we reasonably suspect Serious Misconduct. We will act reasonably and, where practicable, give you an opportunity to respond before final removal, except in cases of suspected fraud or risk to Customers.

14. Effect of Termination on Credits

14.1. Removal by us — standards or convenience. If we remove you from the platform under Clause 13.2 (quality standards) or terminate for convenience under Clause 22.2, we will refund the purchase price of your unused, paid Credits to your original payment method within thirty (30) days. Promotional and free Credits are excluded (Clause 15). For clarity, any such refund is a partial refund of fees paid for services not yet consumed, made at our initiative; it is not a redemption of Credits for cash and Installers have no general right to convert Credits to money.

14.2. Removal for Serious Misconduct. If we remove you for Serious Misconduct under Clause 13.3, all unused Credits (paid and promotional) are forfeited and no refund is due, without prejudice to any other rights or remedies we may have.

14.3. Termination by you. If you close your account voluntarily, unused Credits are non-refundable but will remain available for use for ninety (90) days if you reactivate, after which they lapse.

14.4. Clauses 3, 6.4, 10.2, 11, 14, 16–21, 24 and 25 survive termination. Your obligations regarding Customer Data under Clause 11 continue for as long as you hold any Customer Data.

15. Promotional and Founding Partner Credits

15.1. Credits issued free of charge (including founding partner or beta Credits) have no cash value, are never refundable, may be subject to additional conditions notified at issue (including expiry or Lead-category restrictions), and may be withdrawn if unused where the associated programme ends or these Terms are breached.

16. Fees, Payment and VAT

16.1. All amounts are payable in UAE Dirhams (AED) through the payment methods offered in the Portal.

16.2. Credit prices displayed in the Portal are the total amount payable. We are not currently registered for VAT, so no VAT is charged on credit purchases and none is added at checkout. You will receive a receipt for each purchase; it is not a VAT tax invoice. If we become VAT-registered in future, VAT at the prevailing rate will be added to prices and we will notify you before that change takes effect.

16.3. You are responsible for any taxes applicable to your own business, including in respect of contracts with Customers.

16.4. We may suspend Portal access for unpaid amounts or chargebacks initiated in bad faith.

17. Intellectual Property

17.1. All content, software, design, data compilations, derived estimates, and branding on SolarQuote.ae and the Portal are owned by SolarQuote or its licensors. You receive only a limited, revocable, non-transferable right to access the Portal for the purposes of these Terms.

17.2. You may state in your own marketing that you receive enquiries through SolarQuote.ae, but you must not use our name, logo, or branding in a way that implies endorsement, partnership, or agency without our prior written consent. Any approved usage must cease on termination.

17.3. You grant us a non-exclusive right to display your company name, logo, and factual profile information on the platform for the purpose of operating the service.

18. Confidentiality

18.1. Each party must keep confidential any non-public information received from the other in connection with these Terms (including Lead pricing, platform metrics, and commercial terms), and use it only for the purposes of these Terms. This obligation does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

19. Disclaimers

19.1.The Portal and all Leads are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including as to merchantability, fitness for a particular purpose, accuracy of Lead information or derived estimates, or uninterrupted or error-free operation.

19.2. We do not warrant, and are not responsible for, the conduct, solvency, identity, or intentions of any Customer.

20. Limitation of Liability

20.1. To the fullest extent permitted by applicable UAE law, SolarQuote, its parent, operators, employees, and affiliates shall not be liable for:

• a. any indirect, incidental, special, consequential, or punitive damages;
• b. any loss of profit, revenue, business, opportunity, data, or goodwill, including losses arising from Leads that do not convert;
• c. any act or omission of any Customer; or
• d. any interruption, error, or unavailability of the Portal.

20.2. Where liability cannot be excluded, our total aggregate liability to you for all claims arising in any twelve (12) month period shall not exceed the total amount you paid us for Credits in the twelve (12) months preceding the first event giving rise to the claim.

20.3. Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under UAE law.

21. Indemnity

21.1. You shall indemnify and hold harmless SolarQuote, its parent, operators, employees, and affiliates from and against all claims, losses, damages, fines, and costs (including reasonable legal fees) arising out of or in connection with:

• a. your quotes, contracts, installations, or services provided to any Customer;
• b. your breach of these Terms, including Clauses 10, 11 and 12;
• c. your violation of applicable law, including licensing, consumer protection, and data protection law; or
• d. any claim by a Customer relating to your conduct or services.

22. Term and Termination

22.1. These Terms take effect when you first accept them and continue until terminated.

22.2.Either party may terminate at any time: you by closing your account; we by giving you fourteen (14) days’ written notice (termination for convenience), or immediately as provided in Clause 13.

22.3. Termination does not affect accrued rights or the survival provisions in Clause 14.4.

23. Changes to These Terms

23.1.We may update these Terms from time to time. For material changes, we will give at least thirty (30) days’ notice via the Portal or email. Continued use of the Portal or purchase of Credits after the effective date constitutes acceptance. If you do not accept a material change, you may terminate under Clause 22.2 before it takes effect; Clause 14.3 will apply to unused Credits.

24. General Provisions

24.1. Entire agreement. These Terms, together with any programme-specific terms notified to you (e.g., founding partner terms) and our Privacy Policy, constitute the entire agreement between you and us regarding the Portal.

24.2. Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of the business.

24.3. Severability. If any provision is held invalid, the remainder continues in effect.

24.4. No waiver. Failure to enforce a provision is not a waiver of it.

24.5. Notices. We may give notices via the Portal or to your registered email address. You must give notices to the email address in Clause 26.

24.6. Language. These Terms are written in English.

25. Governing Law and Disputes

25.1. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

25.2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

26. Contact

Email: info@solarquote.ae

Service Provider: SolarQuote.ae

Parent Company: Velin Labs FZ-LLC

Commercial License Number: 17006134

Jurisdiction: United Arab Emirates